Average Rating
4.8 ★★★★★
↑ Top-rated Mazda dealer in NJ
Total Reviews
2,755
↑ Across Google, DealerRater, Cars.com & more
Response Rate
78%
↑ +12% vs last quarter
Avg Response Time
36h
↓ Goal: under 24h
Awaiting Response
40
↑ Loaded from schwartzmazda.com
Review Volume & Average Rating
Last 12 months — Google & DealerRater
Rating Distribution
All-time (2,755 reviews across all platforms)
🔔 Active Alerts
Items requiring attention
1-Star Review — No Response After 48 Hours
Mike D. left a 1-star review about a service experience 2 days ago. Respond immediately to minimize impact.
Response Rate Opportunity — Respond to all 2,755+ reviews to maximize engagement
5 reviews are awaiting responses. Consistent responses improve Google ranking and buyer trust.
Strong Month — 18 New Reviews in May
Above your 3-month average of 13/month. Consider asking recent buyers to leave a review to maintain momentum.
Recent Reviews
Last 7 days
Sentiment Breakdown
AI-analyzed from review text
😍
Positive
74%
231 reviews
😐
Neutral
16%
50 reviews
😤
Negative
10%
31 reviews
🔁
Return Customers
34%
106 mention repeat visits
Top Mentioned Keywords
Click a keyword to filter reviews
😊 friendly (94)
✅ easy (81)
🎯 professional (76)
⚡ quick (65)
🤝 honest (58)
🧠 knowledgeable (44)
💪 helpful (42)
💲 price (39)
🤜 negotiation (22)
⏳ wait time (28)
📵 communication (19)
❌ promises (14)
Sentiment Over Time
Last 6 months
Category Ratings
Based on review text analysis
Staff Mentions in Reviews
Employees named by customers
EL
Elvin
Sales Professional
⭐ 5.0
✓ 5 mentions
NA
Noah Anderson
Sales Professional
⭐ 5.0
✓ 4 mentions
PB
Pete Byrnes
Sales Professional
⭐ 5.0
✓ 2 mentions
NR
Neil Rosenstein
Internet Sales Manager
⭐ 5.0
✓ 2 mentions
Competitive Benchmarking
vs. nearby Mazda dealers — Monmouth/Ocean County
Needs Response
40
Loaded from schwartzmazda.com
Avg Wait Time
<24h
↑ On track
Platform Average
4.8★
↑ Google · DealerRater · Cars.com
CARFAX Reviews
822
↑ 4.8★ avg on CARFAX
📋 Unanswered Reviews
Sorted by priority — respond directly on Google Business Profile
Reviewer & Preview
Rating
Priority
Age
Action
📚 Response Templates
Personalize before sending
😊
5-Star Thank You
Warm, personal acknowledgment for great reviews
🤝
3-4 Star Follow-up
Address concerns while highlighting strengths
🛡️
1-2 Star Recovery
Professional de-escalation with direct contact offer
🔧
Service Department
For service & repair related reviews
Connected Platforms
Connect your review platforms to pull live data
🟦
Google Business Profile
⚡ Requires API Key — add in the banner above
🟩
DealerRater
⚡ Not connected — add your dealer ID
🟨
Cars.com
⚡ Not connected
🔺
Yelp
⚡ Not connected
Alert Thresholds
Configure when you receive notifications
Notification Settings
Choose what triggers an alert
New 1-2 star review
Immediate alert for negative reviews
No response after 24h
Remind when reviews go unanswered
Weekly digest email
Summary every Monday morning
New 5-star review
Celebrate wins with your team
Rating drops below 4.5
Alert if monthly average dips
Business Info
Used to match reviews and auto-fill responses
Response Template Settings
Customize default language in templates